Privacy Policy — Your Data at 7fb

1. Who We Are

7fb is an online casino and sports betting platform operating at https://7fb.bio, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. References to "7fb", "we", "us", or "our" in this Privacy Policy refer to the platform and its operating entity. If you have any questions about how we handle your data, please contact us at [email protected].

2. Data We Collect

When you interact with 7fb, we may collect the following categories of personal data:

3. How We Use Your Data

7fb processes your personal data for the following purposes, each of which represents a legitimate and necessary use of the information you have provided:

• Account management: Creating and maintaining your 7fb account, verifying your identity, processing your deposits and withdrawals, and communicating important account-related information to you.
• Age and identity verification: Confirming that you are at least 21 years of age and that the identity details you have provided are accurate and consistent with your payment method registrations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multiple-account abuse, bonus misuse, and any other activity that violates our Terms & Conditions or applicable law.
• Responsible gaming compliance: Monitoring your gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, applying responsible gaming interventions such as cooling-off periods or self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players navigate 7fb, which games are most popular, and where technical improvements can be made.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform news — but only if you have explicitly consented to receive such communications. You may withdraw this consent at any time.
• Legal obligations: Retaining records as required to satisfy financial record-keeping obligations, respond to lawful requests from regulatory or law enforcement authorities, and resolve any disputes or chargebacks.

4. Legal Basis for Processing

7fb processes your personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: Processing necessary to fulfil the agreement between you and 7fb when you create an account and use our services.
• Legitimate interests: Processing necessary for fraud detection, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with financial record-keeping, anti-money-laundering obligations, or lawful requests from competent authorities.
• Consent: Processing for marketing communications and non-essential cookies, which requires your explicit opt-in and can be withdrawn at any time.

5. Data Sharing and Third Parties

7fb does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share limited data with trusted third parties only in the following circumstances:

• Payment processors: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners solely for the purpose of processing your deposits and withdrawals. These processors are bound by their own data protection standards.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to facilitate game delivery. No personally identifiable information is shared with game studios beyond what is technically necessary.
• Fraud and security services: We may share data with specialist fraud detection services to verify the integrity of transactions and detect abuse patterns across the platform.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so by a valid and lawful request. We will notify affected users where we are legally permitted to do so.

All third parties with whom we share data are required to maintain appropriate technical and organisational measures to protect that data and to use it only for the specific purposes for which it was shared.

6. Cookies and Tracking Technologies

7fb uses the following types of cookies and tracking technologies on the platform:

• Essential session cookies: Required to keep you logged in during your session and to maintain your account state. These cannot be disabled without breaking core platform functionality.
• Security cookies: Used to detect and prevent fraudulent logins, CSRF attacks, and session hijacking. These are a fundamental part of our security infrastructure.
• Analytics cookies: Used to understand how players navigate the platform in aggregate — which pages are visited most, where users encounter difficulty, and how long sessions last. Analytics data is processed in anonymised form and is not linked to individual accounts.
• Preference cookies: Used to remember display preferences such as your last-used game category or notification settings.

We do not use advertising cookies, cross-site tracking cookies, or any cookie that shares your behavioural data with external advertising networks. You may clear cookies from your browser settings at any time, though this may require you to log in again on your next visit.

7. Data Retention

7fb retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy our legal, compliance, and dispute resolution obligations. Specifically:

• Account and identity data is retained for a minimum of five years following account closure to comply with financial record-keeping standards.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Marketing consent records are retained for as long as your account is active or until you withdraw consent, whichever is earlier.

Once the applicable retention period has expired and there are no ongoing disputes or legal requirements necessitating further retention, your data will be securely deleted or anonymised.

8. Your Data Rights

As a 7fb player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may ask us to delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to suspend processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to object: You may object to processing of your personal data where we are relying on legitimate interests as the legal basis, and you believe your rights and interests override ours.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable period. We may need to verify your identity before processing a request to ensure we do not inadvertently disclose data to an unauthorised person.

9. Data Security Measures

7fb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.2/1.3 encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data fields, including identity document references and payment method identifiers, on our backend infrastructure.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Only personnel with a legitimate operational reason can access account-level personal data.
• Regular security assessments and vulnerability reviews of the 7fb platform and underlying infrastructure.
• Two-factor authentication options available for player accounts to provide an additional layer of login security.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You should also take steps to protect your own account by using a strong, unique password and not sharing your login credentials with anyone.

10. Children and Minors

7fb is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a person under 21 has provided personal data and registered an account, we will immediately close that account, cancel any pending transactions, and delete the associated personal data. If you believe a minor may have created an account on 7fb, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

7fb may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify registered players via their contact details on file. Your continued use of the 7fb platform following any update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7fb handles your personal data, please contact our dedicated support team. We are available seven days a week and will do our best to address your enquiry promptly.

Email: [email protected]